DUR Hotels Skills Development Academy - cld-mena


To help the sales teams across the hotel network achieve better results through a concentrated focus on Client Centricity, Advanced Communication, Advanced Negotiations and Key Account Management.


Using our consulting methodology of Diagnose, Transform and Sustain a customized program was launched that focused on global best practices around service excellence.

  • Diagnose : A training needs analysis was conducted to help identify the skill gaps of the future participants. The chosen topics for the academy were based on group and individual learning plans. Each participant was given a Learning Passport. .
  • Transform : Several highly experiential learning workshop were conducted. These workshops were a collection of customized role plays, case studies, interactive discussions and workplace application-based exercises. Topics included Adaptive Communications Skills, Advanced Negotiation Skills, Customer at the Heart and Key Account Management.
  • Sustain :
    • Action Planning Dialogues
    • Tele-Coaching Sessions
    • Knowledge Checks
    • Virtual 60 Day Check-points
  • Timeline : 12-month program in 2019. Repeated in 2020. Suspended during the COVID Pandemic. To be restarted shortly.
  • Program Language: English, & Arabic