Giving And Receiving Feedback

• Understand the importance of balancing feedback over time
• Learn a simple and practical definition of feedback
• Appreciate the purpose of feedback- and what it is and is not
• Learn how to give positive feedback
• Learn how to give constructive feedback
• Understand how to receive feedback
• Have the opportunity to try the techniques and receive feedback on approach and style and impact
• Develop a personal action plan

COURSE OUTLINE

MODULE 1INTRODUCTION TO COOMUNICATION

• What is Communication?
• How do we Communicate?
• How do we miscommunicate?
• Different Modes of interaction at the workplace
• Case Study

MODULE 2WHAT IS FEEDBACK?

• Nature of feedback
• Why feedback?
• Characteristics of Effective feedback
• How can we prevent miscommunication?
• Types of feedback

MODULE 3HOW TO IMPART FEEDBACK?

• Structure for effective feedback
• Strategies for effective feedback
• Constructive vs. Negative feedback
• Positive Feedback vs. Negative Feedback
• Non-verbal communication during feedback
• Feedback to fit the learning style of employees

MODULE 4THE POWER OF APPRECIATION AND PRAISING TEAM

• Understand how to take advantage of the power of Expressing gratitude
• Increase productivity by appreciating others
• Reinforce specific behaviors while praising
• Critical steps to follow when delivering praise

MODULE 5RECEIVING FEEDBACK

• How do people react while receiving feedback?
• Dealing aggressively with critical people while receiving feedback
• Non-verbal Communication while receiving feedback
• Case study

MODULE 6WRAP UP ALL MODULES

• Summary of all modules
• Question and answers session
• Action plan development