Collaboration Through Conflict

• Understand what is Conflict and Why does it take place ? The different types of Conflicts and their causes.
• Turn conflict into collaboration: Appreciate that conflict can be a positive force both personally and organizationally that drives creativity, innovation and collaboration.
• Apply and practice a model for having “difficult conflict conversations” with safety and respect.
• Explore their current conflict management style and leverage other styles for more effective conflict resolution
• Increase confidence in having difficult conversations and resolving conflict.

COURSE OUTLINE

MODULE 1INTRODUCTION TO CONFLICT

• What is Conflict?
• What is Conflict Resolution?
• Understanding the Conflict Resolution Process
• Summary

MODULE 2CONFLICT RESOLUTION STYLES

• Collaborating
• Competing
• Compromising
• Accommodating
• Avoiding

MODULE 3CREATING A MUTUAL UNDERSTANDING

• What Do I Want?
• What Do They Want?
• What Do We Want?
• Case Study

MODULE 4FOCUSING ON INDIVIDUAL AND SHARED NEEDS

• Finding Common Ground
• Building Positive Energy and Goodwill
• Strengthening Your Partnership
• Case Study

MODULE 5BUILDING A SOLUTION THROUGH COLLABORATION

• Creating Criteria
• Creating a Shortlist
• Choosing a Solution
• Building a Plan
• Case Study

MODULE 6WRAP UP ALL MODULES

• Summary of all modules
• Question and answers session
• Action plan development